Had a gunsmith unitize my SA gas cylinder. However, upon receipt I noticed that the front band had a crack at the top where it bends to seat the handguard. Obviously, it was not like that when I sent it in. When I asked the gunsmith about this, he stated:
"where is this crack in your front band are you sure this is a crack?
we can fix this if you want . is it in the bent up tangs for the hand guard? send me a picture. i will replace for free is this is true you just pay the freight 24.50 regards"
To which I replied:
Mr. Xxxx,
Positive there is a crack. Yes, where the tangs are bent. I attached pictures in my last email. I have reattched them here as well. I would like this fixed, but dont believe I should have to pay for the shipping to have this resolved.
Paying for shipping to have the initial work done is appropriate in that I contracted with you to provide a service and per specific terms and conditions. However, in this instance, the product came back defective and requires additonal work and replacement. That, understandably, should be your responsibility to rectify. Especially, considering the fact that this should have been inspected and caught prior to sending back to me.
I hope we can come to an agreement on this. If so, I will send you the parts back and follow up with an email regarding postage fees.
Lastly, Mr. XXXX repied:
"that is not a crack its from the stamping machine when it is formed its the way it comes out. be assured that is not a problem. i was referring to the tang area that sometimes happens when the tang is annealed and bent. you will not have any problems with your gas cylinder the way it is. by the way i stand by my work. go shoot your rifle and let me know how it measures up regards XXXX"
Am I in the wrong? Ultimately, this may not cause any real issues and be more of an aesthetic annoyance. However, I cannot help but feel that the workmanship was sub par and now the person is simply evading responsibility.
"where is this crack in your front band are you sure this is a crack?
we can fix this if you want . is it in the bent up tangs for the hand guard? send me a picture. i will replace for free is this is true you just pay the freight 24.50 regards"
To which I replied:
Mr. Xxxx,
Positive there is a crack. Yes, where the tangs are bent. I attached pictures in my last email. I have reattched them here as well. I would like this fixed, but dont believe I should have to pay for the shipping to have this resolved.
Paying for shipping to have the initial work done is appropriate in that I contracted with you to provide a service and per specific terms and conditions. However, in this instance, the product came back defective and requires additonal work and replacement. That, understandably, should be your responsibility to rectify. Especially, considering the fact that this should have been inspected and caught prior to sending back to me.
I hope we can come to an agreement on this. If so, I will send you the parts back and follow up with an email regarding postage fees.
Lastly, Mr. XXXX repied:
"that is not a crack its from the stamping machine when it is formed its the way it comes out. be assured that is not a problem. i was referring to the tang area that sometimes happens when the tang is annealed and bent. you will not have any problems with your gas cylinder the way it is. by the way i stand by my work. go shoot your rifle and let me know how it measures up regards XXXX"
Am I in the wrong? Ultimately, this may not cause any real issues and be more of an aesthetic annoyance. However, I cannot help but feel that the workmanship was sub par and now the person is simply evading responsibility.