[Arctic]

So I sent in a ticket to get my remington 770 repaired the
Cheap plastic broke on it where the screw goes into the rear to hold down the barrel to the stock. I sent it last night and haven't heard a peep from them in regards to the ticket. All I can say is I'm not happy with remington right now, anyone else have issues with remington customer service?

 

[andyh1956]

I sent in a 1959 Nylon 66 to have a new stock put on about 30 yrs ago. I got great repair service, but like you I didn't get an email reply either...USN2

 

[kvesi122]

I've had good luck with them so far. If you just sent it yesterday, I'd give them some time to work on it.

 

[Arctic]

Oh no no no that was my bad. I mean I haven't even got the ticket information to ship it it gave me an auto response and that was it.

 

[andyh1956]

Oh no no no that was my bad. I mean I haven't even got the ticket information to ship it it gave me an auto response and that was it.

OK then!USN2

 

[Arctic]

Update: they finally messaged me back saying my serial number doesn't exist in there data base. Seriously I bought it brand new in the box what do you mean the serial nuber doesn't exist.

 

[Duce]

Take an "in focus" picture of the serial/mfg's mark, and see if you can send that to them.

 

[nicholst55]

Call them and talk to a human being.

 

[andyh1956]

Send it to Bushmaster & see what they can do for you! Good Grief Charlie Brown if the people who made it won't even claim it you're screwed! Just think if the ATF were trying to track that rifle by s/n & got that reply from Remington!

 

[Arctic]

I thought the same thing

 

[Phil “Murphy” McGrath]

I sent in a 1959 Nylon 66 to have a new stock put on about 30 yrs ago. I got great repair service, but like you I didn't get an email reply either...USN2

30 years ago was there e-mail?

 

[dsdmmat]

I sent a pair of 597 Magnums into Remington to be rebarreled due to their recall. they had them for 4 months. When Remington recalled the 700s for the trigger work I sent them the trigger assemblies only. After much consternation on their part they sent me back new trigger assemblies. I will not send them one of my guns for a recall if the part is removable.

 

[andyh1956]

30 years ago was there e-mail?

And you're a MODERATOR???USN2