I sent a very stern email admonishing them for lack of concern with customer complaints.Doubt it.
I think my stern email got their attention . . .I am glad that someone on their end actually answered a phone call and also replied with a specific email. Maybe things are looking up for them and all the rest of us dealing with them.
I did a quick google review on FedEx at Emporia Virginia . . . wow! Lots of skullduggery going on there.I was just recently informed of a situation where FedEx 'lost' something, and only after somebody bothered to chastise them about it, with implications of federal agencies getting involved, was it suddenly found.
It may be related to honest mistakes and pandemic-related elevated work loads, but I also wonder if in hiring temporary workers, or just lowering the bar, there is some pilfering going on that management finds more cost/time-effective to let slide.
Make sure your regular drivers gets his Christmas cookies.Well here's an info FedEx update . . . just got an order from Atlantic for some 7.62 x 54R via our regular FedEx driver.
Turns out he's been out of work for the last two weeks with the Covid Quarantine.
I suspected all along it was a substitute driver that did not deliver my package to my house.
Anyway, I got his cell number so if this happens in the future he can find out where the sub driver left our packages.
At least everything worked out, but wow, what a headache!