[WaM14gunner]

Recently a scope came on a rifle in the mail, broke. Eye piece was laying loose in the box. I emailed Leupold and asked if it was repairable, they said send it in for replacement! Took some time but they sent me a brand new equivalent scope under warranty.

 

[Rodinal220]

Leupold has excellent customer service. I haven't had an issue with one of their scopes yet. But 30+ years ago I had issues sighting in a Remington 700P .308 with a Vari-X III 3.5-10 Target model, ran out of elevation. Called Leupold and got a tech, explained the situation. He asked when I purchased the rifle and if new, said yes. Told me the problem was those Remington 700s were profiled a little low in the back. He said I needed a shim and didn't like my ring mount combo.
Leupold tech sent me shims, new rings, and mount for FREE.

 

[HutchS]

Leupold has excellent customer service. I haven't had an issue with one of their scopes yet. But 30+ years ago I had issues sighting in a Remington 700P .308 with a Vari-X III 3.5-10 Target model, ran out of elevation. Called Leupold and got a tech, explained the situation. He asked when I purchased the rifle and if new, said yes. Told me the problem was those Remington 700s were profiled a little low in the back. He said I needed a shim and didn't like my ring mount combo.
Leupold tech sent me shims, new rings, and mount for FREE.

Even my M24 needed to have the scope base bedded. I've only handled a few, and have 2 myself, but all those 700s need to have the scope base bedded at the rear. Remington 700 receivers were finished by hand at the rear scope mount location, and that is the reason so many are out of spec.

 

[m1sniper]

You're lucky RG. The one I sent in using almost word for word the letter you had originally sent them for your 1st one that you sent me a copy of a few years back. What they sent me back no longer had the Ultra M-3A marked tube, and about the only thing left from the original scope are the turret covers and IIRC the ocular bell.. Front bell is marked on the ring Leupold Mark 4 10,40 LR/T . They had called me to see if I wanted one part replaced (small fee) forget what it was. I did not authorize them to, well, basically send me a different scope. I called and complained, even wrote the pres of L&S (did not receive an answer) was told that what I received was what L&S would have sent to the govt if a scope came in under warrantee. I'm sure this is a very good scope but the whole point was for it to go on my M25. What really annoyed me was when the guy called to ask about replacing the one part, turned out he was in armored forces during gulf war 1 and understood my passion for historic correctness. He said he would put a note on my scope before it went to the technicians stating same. I was pissed, to say the least, with what I got back, and at some point it will be for sale.
Ended up getting another L&S Ultra 10x M3A along with a remmy 700 my Buddy wanted for his son. We split the cost.

 

[Allen Humphrey]

Glad they took care of you. I wonder if they will do a service on my '47 Plainsman?

 

[Random Guy]

M1sniper, that’s too bad about your vintage scope. It would seem unusual to swap out the entire main tube, unless damaged. Anyhow, glad you finally got a Leupold vintage scope.

 

[m1sniper]

M1sniper, that’s too bad about your vintage scope. It would seem unusual to swap out the entire main tube, unless damaged. Anyhow, glad you finally got a Leupold vintage scope.

Yeah, I was bummed. BUT the scope on that came on the Remmy is real good! When arrived, we test fired and I moved the adjustments all over the place, and it shot right where aimed out to 300 yrds.

 

[wbm]

Leupold has excellent customer service.

Yep. Sent in a Redfield Revenge for repair two years ago...Leupold called me and said they no longer repair those and would I be interested in an equivalent Leupold scope. I thought about it for .25 seconds at least and said yes. The scope they let me choose was twice the price I paid for the Redfield and way better. Got my vote!

 

[thehun06]

Leupold has always pulled through for me! Too bad they stopped selling .mil optics to civis...

 

[Longdrive]

Leupold has always been the leading scope for ages. Best glasses and services.

 

[lumpywolf223]

Thanks for the info, Leupold has a very solid reputation. I didn't know they offered a free warranty inspection though. I wonder how many they send back with nothing done to them due to the shooter hahaha.